Refer a Friend FAQs

Do referrals expire?

Yes, a referral is good for 180 days.

Do you need to be an SbCU member in order to make a referral?

Yes, the referrer must be a current Settlers best Credit Union member, in good standing, in order to receive the reward. If the referrer is not a member, no reward cards will be sent to either party. SbCU, in their sole discretion, reserves the right to refuse payment of the reward.

How and when will I receive my Reward Card?

Please allow 2-3 weeks, after completing all requirements of this offer, for delivery of your Visa Virtual Reward.

The person I referred never received the ReferLive email to complete their portion of the online registration. What should I do?

Contact the Customer Service team by email at or by phone at (615) 864-7520.

Customer Service hours: Monday – Friday 8am – 5pm CT.

Be sure to add to your safe senders list to prevent emails from being directed to your junk or spam folders.

Appleton, WI

4321 W College Avenue
Appleton, WI 54914-3901

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Phone: 920.939.6700
Fax: 920.939.6701
Hours: Monday-Friday
9 a.m. to 5 p.m.
Madison, WI

8010 Excelsior Drive
Madison, WI 53717-1951

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Phone: 608.842.5050
Fax: 608.842.5051
Hours: Monday–Friday
9 a.m. to 5 p.m.
Windsor, WI

4021 Meridian Drive
Windsor, WI 53598-9698

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Phone: 608.842.5000
Fax: 608.842.5001
Hours: Monday–Friday
9 a.m. to 5 p.m.